FAQ

Product Quality and Selection

How does the quality of the food I order from Vacation Food Service compare to what I can find at my local grocery store?

You'll find the quality of the products that Vacation Foods offers is the same as you would find at your local store. Our produce is hand-picked daily by our personal shoppers and packed just for you, which means you'll get the freshest fruits and vegetables available. You'll also find restaurant-quality meats and seafood not available in most stores. Plus, Vacation Foods carries all of your favorite name-brand products and a full line of private label products too.

Can I trust Vacation Foods to pick my meat, produce and other fresh foods?

Absolutely. We choose only the highest quality fruit and produce available. Our trained shoppers pride themselves on picking only the best for you. We use a local bakery, butcher and delicatessen as well as a fresh seafood store to ensure the highest quality products are delivered to you.

What if I am looking for a product Vacation Foods doesn't carry?

Let us know! If there are items not listed in the store that you would like, just go to CONTACT US and place a request. We will always do our best to accommodate you. If you have an order and have placed a request, save your order and wait for a reply on the availability of your item before checking out.

Shopping

What if I don't have time to finish my order in one sitting? Can I place items in my cart and checkout later?

Yes. Vacation Foods saves everything you place in your cart so you can add to your order at any time. You must complete STEP ONE of the Registration and your order will be automatically saved.

How far in advance do I need to order?

Available delivery days and times are filled on a first-come, first-serve basis, and popular times do fill quickly. We recommend placing your order at least one week before your desired delivery date. We often need to correspond with you at least once to ensure your personalized order meets all your specifications.

It is preferred you place your order at least one week in advance but we are able to accommodate orders placed up to 48 hours prior to requested delivery time. Restrictions apply during peak seasons such as Christmas, President's Week, Family Day and Spring Break.


 

Delivery

 

How do you keep my groceries fresh during delivery?

We pack your groceries in temperature-controlled containers and crush-proof bins to maintain quality and freshness. We ensure that frozen and refrigerated items stay cold all the way to your door.

Can I tip my Vacation Foods driver?

Gratuities are optional and completely at your discretion.


 

Pricing and Payment

 

When do I have to pay for my groceries?

Vacation Foods is an online grocery service, payment is made upon check out.

How can I pay for my order?

Vacation Foods makes paying for your groceries as easy as possible. We now offer a secured PayPal payment option accepting MasterCard, Visa and PayPal Accounts.


 

General and Technical

 

What happens if I forget my username or password?

Just click here and enter your email address. We will email you your password.

Will Vacation Foods automatically remember my password?

No. Please record your password and keep it in a safe place. We cannot access your username or password.

Does Vacation Foods use "cookies"?

We love cookies at Vacation Foods - Chocolate Chip is our favorite! Cookies are pieces of data transferred to your computer's hard drive through your Web browser that enable systems to recognize your browser and to provide you with certain features. We do not use cookies in our site.

What is Vacation Food's Privacy Policy?

Your privacy is very important to us. Vacation Foods does not sell personal information about individual customers (such as name, address, e-mail address) to third parties. We do not sell or rent lists of customers or use information about individual customers outside the scope of the Vacation Foods service. Click here to view our Privacy Policy.

Who can I contact with questions about Vacation Foods?

You can contact Vacation Food’s Customer Service department at 1-778-363-1870 . Our customer service hours are seven days a week 9 a.m. to 6 p.m. Pacific Standard Time.